Member Resources
To help you find information quickly, Southwest Michigan Behavioral Health (SWMBH) has gathered a list of resources for you. If you are looking for information about our services, you can find everything that you need on this page. We are committed to providing person-centered care. Please call customer service at 1-800-890-3712 or email us at customerservice@swmbh.org if you have any questions.
Additional Resources:
- Harm Reduction and Narcan Resources
- Self-Determination & Person-Centered Planning Resources
- Children of Addiction (COA) Toolkit
- You can find our Handbooks and complaint forms in the Member Documents tab below.
- You can find current and past editions of our customer newsletter in the Member Newsletters tab below.
How to File a Complaint
Grievances and Appeals
Do you have a concern about your services, staff, or provider agency? You can file a complaint (grievance).
Do you disagree with a denial or change in your care (services lowered, paused, or stopped)? You can file an appeal. An appeal is a review of an adverse benefit decision.
You can file grievances and appeals with Customer Service. You can call your county mental health agency and ask for Customer Service. If you are not sure who to call, please call us at 1-800-890-3712. We can help you connect to the right agency and customer service office.
Our team is ready to answer your questions and hear your concerns. We are here to make sure that you get the services and support that you need.
To name someone to act for you in a Grievance or Appeal, please complete an Authorized Representative form. You can get more information on the complaint processes in our Customer Handbook in the Member Documents tab below. If you have any questions, please do not hesitate to reach out to us. You can also reach us by email at customerservice@swmbh.org.
Compliance Complaints
We also have staff who work to make sure we follow the rules for privacy and compliance. Compliance can include issues such as providers billing for services they did not give, or providing services that are not needed. It can include waste or abuse of agency resources. It also includes when someone lies about their eligibility or loans their Medicaid card to others.
At Southwest Michigan Behavioral Health (SWMBH), we encourage honesty, integrity, and good ethics with all our provider agencies. You can report concerns directly at the agency providing your care. For SWMBH’s Compliance Hotline, call 1-800-783-0914.